Terms of Service
Last updated:1. Introduction
Welcome to plan/ria. These Terms and Conditions ("Terms") govern your use of the plan/ria platform, mobile application, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. plan/ria is operated by Planria UK Limited ("we", "us", "our"), a company registered in England and Wales (Company Number: [COMPANY NUMBER]) with our registered office at [ADDRESS].2. Definitions
- Account means your individual plan/ria account.
- Relationship means a connection between two or more Account holders who have agreed to safely share financial information.
- Partner means another Account holder with whom you have established a Relationship.
- Open Banking means the regulated framework allowing third-party providers to access banking data with user consent.
- Personal Data has the meaning given in the UK General Data Protection Regulation (GDPR).
3. Eligibility and Account Registration
3.1. Eligibility
To use plan/ria, you must:- Be at least 18 years old at the time of registration.
- Be a resident of the United Kingdom.
- Have a valid email address that you have access to, or Google account that you have access to, or Apple account that you have access to.
- Have the legal capacity to enter into binding contracts.
- Provide accurate and complete information during registration.
3.2. Account Creation
You create your Account through Clerk, our trusted authentication provider. By registering, you:- Agree to provide accurate, current, and complete information
- Agree to maintain and update your information to keep it accurate, current, and complete
- Are responsible for maintaining the confidentiality of your login credentials
- Accept responsibility for all activities that occur under your Account
3.3. Account Security
You must:- Keep your password secure and confidential
- Notify us immediately of any unauthorised use of your Account
- Not share your Account with others
- Use a strong, unique password
4. Description of services
4.1. Core Features
plan/ria provides:- Open Banking integration to view connected bank accounts
- Expense and bill tracking
- Fair-split algorithms (equal amounts, equal percentages, income-proportional)
- Progressive transparency controls
- Shared savings goals
- Relationship stage profiles
- Premium features (subject to subscription)
4.2. Relationship Features
By creating a Relationship with a Partner, you:- Voluntarily share certain financial information based on your privacy settings
- Can adjust transparency levels at any time
- Acknowledge that shared information is visible to your Partner according to the settings you choose
4.3. Service Evolution
We operate a phased regulatory approach:- Phase 1: Open Banking aggregation (current)
- Phase 2: Small EMI (Electronic Money Institution) Registration
- Phase 3: Full EMI Authorisation
5. Open Banking and Third-Party Services
5.1. Plaid Integration
We use Plaid Technology Ltd, an Account Information Service Provider authorised by the Financial Conduct Authority (FCA), to connect your bank accounts. By connecting your bank account:- You authorise Plaid to access your account information on our behalf
- You consent to us receiving and processing this data
- You understand that we have no control over your bank's availability
5.2. Clerk Authentication
We use Clerk for secure authentication and identity management. By creating an Account:- You agree to Clerk's Terms of Use and Privacy Policy
- You understand that certain personal data is processed by Clerk
- You consent to the use of Clerk's authentication services
5.3. Polar.sh Payments
We use Polar.sh for secure payments. By making a payment:- You agree to Polar.sh's Terms of Use and Privacy Policy
- You understand that certain personal payment data is processed by Polar.sh
- You consent to the use of Polar.sh's payment services
5.4. Vercel Analytics
We use Vercel Analytics for analytics in order to provide a better User Experience for our customers and prospective customers. By using our Service:- You agree to Vercel's Terms of Use and Privacy Policy
- You understand that certain analytics data is processed by Vercel
- You consent to the use of Vercel's analytics services
5.5. Other Third-Party Services
We may integrate additional third-party services. We will notify you of material changes to our third-party providers.6. Data Protection and Privacy
6.1. Data Controller
We are the data controller for Personal Data processed through plan/ria. Our privacy practices are detailed in our Privacy Policy, which forms part of these Terms. You may visit our Privacy Policy to learn more.6.2. Your Data Rights
Under the United Kingdom's General Data Protection Regulation (GDPR), you have the right to:- Access your Personal Data
- Rectify inaccurate Personal Data
- Erase your Personal Data
- Restrict processing of your Personal Data
- Data portability
- Object to processing
- Withdraw consent at any time
6.3. Data Residency
Your data is stored on servers located in the United Kingdom to ensure compliance with the laws and regulations of the United Kingdom that regulate data protection and data privacy.6.4. Data Sharing
When you establish a Relationship with a Partner:- You control what financial information is visible to your Partner
- Your Partner controls what information is visible to you
- Either party may adjust privacy settings at any time
- Ending a Relationship does not automatically delete previously shared data from your Partner's view history
7. Subscription and Payment Terms
7.1. Free Tier
Basic plan/ria features are available at no charge.7.2. Premium Subscription
Premium features require a paid subscription at £4.99 per month per couple (subject to change with notice). Premium subscription include:- Unlimited savings goals
- Advanced automation features
- More enhanced fair-split algorithms
- More relationship management features
- Enhanced insights and analytics on expenses and shared bills
- Priority customer support
- And other features that we may add in the future. To learn more about the Premium features, please visit our Pricing Page.
7.3. Billing
- Subscription automatically renew at the end of the current period, i.e. monthly or yearly, depending on your hired pricing plan
- Payment is charged at the beginning of each billing cycle
- We use third-party payment processors
- You must provide valid payment information
- Failed payments may result in service interruption
7.4. Cancellation and Refunds
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- We do not provide refunds for partial months
- Upon cancellation, you retain access to free tier features
7.5. Price Changes
We may change subscription prices with at least 30 days' notice. Continued use after price changes constitutes acceptance of the new price.8. Interchange Fees
If you use a plan/ria-issued payment card (when available), we may earn interchange fees on transactions. This does not affect the amount you pay but help us provide the Service.9. User Conduct
9.1. Acceptance Use
You agree to:- Use the Service for lawful purposes only
- Provide accurate financial information
- Respect your Partner's privacy settings
- Not attempt to access others' Accounts
- Not reverse engineer or attempt to extract source code
- Not use automated systems to access the Service
- Not interfere with the Service's operation
9.2. Prohibited activities
You must not:- Use the Service for money laundering of fraud
- Provide false information
- Violate any applicable laws or regulations
- Harass, abuse, or harm others
- Impersonate others
- Upload malicious code or viruses
9.3. Consequences of Violation
Violation of these Terms may result in:- Warning or notice
- Temporary suspension
- Permanent termination of your Account
- Legal action
- Reporting to relevant authorities
10. Relationship Management
10.1. Creating a Relationship
- Both parties must consent to establish a Relationship
- Either party may end a Relationship at any time
- Ending a Relationship does not delete your individual Account
10.2. Shared Information
- You are responsible for choosing appropriate privacy settings
- Shared financial information should be accurate
- We are not responsible for disputes between Partners
- We do not mediate financial arrangements between Partners
10.3. Financial Splits
- Split calculations are provided as a convenience
- You are responsible for actual payment arrangements
- We do not facilitate money transfers between Partners (in Phase 1)
- Fair-split suggestions are not financial advice
11. Intellectual Property
11.1. Our Rights
All rights, title, and interest in the Service, including:- Software and code
- Design and user interface
- Trademarks and branding
- Content and materials
- Algorithms and methodologies
11.2. Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.11.3. User Content
Your retain ownership of any data input. By using the Service, you grant us a license to process this data solely to provide the Service.12. Disclaimers and Limitation of Liability
12.1. Service Availability
- The Service is provided "as is" and "as available" without any warranty of any kind, whether express, implied, or statutory.
- We do not guarantee uninterrupted or error-free operation of the Service or Service.
- We may suspend service for maintenance or updates.
- We are not responsible for third-party service outages (banks, Plaid, Clerk, Polar.sh, Vercel, etc.)
12.2 Financial Decisions
- plan/ria is a financial management tool, not a financial adviser
- We do not provide financial, legal, or tax advice
- Split suggestions and calculations are for informational purposes
- You are solely responsible for your financial decisions
12.3. Limitation of Liability
To the fullest extent permitted by law:- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid us in the 12 months preceding the claim
- We are not liable for losses caused by your breach of these Terms
- We are not liable for unauthorised access resulting from your failure to secure your Account
12.4. Exclusions
Nothing in these Terms exclude liability for:- Death or personal injury caused by our negligence
- Fraud of fraudulent misrepresentation
- Any liability that cannot be excluded under applicable laws and regulations in the United Kingdom
13. Indemnification
You agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including legal fees) arising from:- Your breach of these Terms
- Your violation of any law or regulations
- Your violation of rights of others
- Your use of the Service
14. Term and Termination
14.1. Term
These Terms commence when you create an Account and continue until terminated.14.2. Termination by You
You may terminate your Account at any time through account settings or by contacting us at support@planria.com, or by clicking the "Delete Account" button in the account settings.14.3. Termination by Us
We may terminate or suspend your Account:- For breach of these Terms
- For fraudulent or illegal activity
- If required by law or regulation
- At our discretion with reasonable notice
14.4. Effect of Termination
Upon termination:- You access to the Service ceases immediately
- We may delete your data in accordance with our Privacy Policy and legal obligations
- Outstanding payment obligations survive termination
- Provisions that by their nature should survive will continue (e.g. limitation of liability, indemnification, etc.)
15. Modifications to Terms
15.1. Changes
We may modify these Terms at any time. We will notify you of material changes by:- Email notification to your registered email address
- In-app notification
- Posting updated Terms with a new "Last Updated" date